Retail Experience Lead

Job Description:

Location: Mumbai, Pune, Raipur

• Gather trends from historical data in the store around sales as well as market research and provide relevant inputs to assist in the planning process
• Adhere to the budget guidelines for store.
• Implement short-term operating plans and adhere to budgets provided.
• Ensure control over operating expenses in the store.
• Achieve the store sales and operating expenses targets while maintaining focus on quality of customer service in stores.
• Coordinate with merchandizing team to ensure the supply of merchandise to store as per the demand.
• Deliver store sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis.
• Ensure high level of customer service and customer delight.
• Ensure the creation of right shopping ambience in the stores.
• Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.