Job Description

A leading retail chain in Kuala Lumpur is seeking an IT Store Support Manager to oversee IT systems and infrastructure across stores. The role includes managing incident tickets, leading a team to meet productivity KPIs, and providing hands-on support. Candidates should have a degree in Computer Science, at least 5 years of experience in IT Service Management, and proficiency with various IT applications and hardware. This position is essential for optimizing store operations and enhancing customer experience.
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