Retail Operations Lead

About the Role:

We are looking for a senior retail leader to own and grow the clinic product business across our clinics.

We currently retail 40+ skincare, haircare, and wellness brands across different price points. This role exists to increase product sales, margins, and overall profitability-not by pushing, but by building strong systems, training teams, and improving patient buying experience.

You will have P&L responsibility and the freedom to build strategies that work on the ground.

Key Responsibilities:

• Set monthly and quarterly sales targets and ensure achievement
• Improve average bill value, conversion rates, and repeat purchases
• Track margins brand-wise and category-wise
• Decide right product mix for each clinic based on patient profile
• Launch in-clinic offers, bundles, and loyalty ideas (without cheap discounting)
• Work closel...