Retail Operations Manager

Responsibilities

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.


2. Opening and closing procedures of the store.


3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.


4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.


5. Training and managing sales associates, including conducting performance appraisals and providing professional development opportunities.


6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.


7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.


8. Analyzing sales figures and repor...