Retail Operations Manager

At KOTN, we believe that great products start with great people and responsible choices. We’re a purpose-driven apparel brand committed to creating timeless essentials, building ethical supply chains, and investing directly in the communities we work with. As our retail footprint continues to grow, so does our opportunity to elevate how our stores operate, communicate, and deliver exceptional customer experiences.

About the Role

This role sits at the heart of Retail, driving operational excellence by building the processes, tools, and infrastructure that enable stores to execute with confidence and consistency every day. You’ll translate retail strategy into clear, scalable ways of working, partnering closely with Retail Leadership and cross-functional HQ teams to ensure ideas land seamlessly in-store. With a strong balance of operational rigor, communication, and problem-solving, you’ll bring clarity to complexity through thoughtful reporting, structured communic...