Retail Operations Manager

Retail Manager - Multi-Site

Location: West Hertfordshire Teaching Hospitals | Multi-site
Contract: Full Time | 5/7 rota (weekend senior lead)

The Role

We are seeking an experienced Retail Manager to lead and develop our retail operations across five sites, including restaurants, coffee shops, vending, smart markets, and hospitality/events. You'll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency.

Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.

Key Responsibilities

• Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
• Deliver high-quality, customer-focused services while d...