Retail Systems Service Designer

Overview

LMI is seeking a Retail Systems Service Designer to support customer and employee experience discovery for a large-scale USPS retail technology modernization initiative. This role is focused on hands-on, field-based research and operational experience documentation, translating frontline retail workflows into clear, system-ready experience artifacts that inform technology, process, and policy decisions.

Working alongside senior design and CX leadership, this position emphasizes on-site observation, detailed workflow analysis, and design-to-build translation. The ideal candidate is comfortable operating in live retail environments, documenting real-world behaviors and constraints, and collaborating closely with technical teams to ensure experience insights are grounded in operational and system realities.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in techno...