Retail Training Manager

Job Description

• Deliver in-store coaching sessions on product knowledge, customer service (GREET), and selling techniques.
• Conduct staff learning huddles, quizzes, and observation-based coaching.
• Track improvement in sales KPIs: ATV, ATU, conversion, and mystery shopper scores.
• Submit monthly dashboards and success stories per store rotation.
• Partner with Store Heads and Area Managers to address store team capability gaps.
• Rotate across assigned stores monthly.
• Contribute to talent development by identifying high-potential store team members.
• Participate in regular syncs with the Training Team to share learnings.

Qualifications

• Minimum of 5 years of experience in retail operations, preferably in a store-based leadership role (ex., Store Head, Sales Coach)
• Proven track record in customer service, sales performance, and team coaching
• Hands-on exp...