Job Description

Responsibilities:

  • Answer customer inquiries regarding subscriptions (zero selling involved!)
  • Attend to billing concerns
  • Retain subscriptions of customers
  • Resolve billing disputes

Desired skills & knowledge:

  • Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experience
  • Previous experience with subscription service industry an advantage
  • Retention experience an advantage
  • English speaking skills close to native level, minimal to no accent
  • Adherent to SOP and KPIs and must be able to multitask
  • Must have a high degree of professional ethics, integrity and a team player
  • Understanding of the American consumers' mentality is a plus
  • Supports the mission of Truth & Tradition
  • Strong customer service skills
  • Energetic, fun and confident personality
  • Willing to work full...

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