Job Description

Hey, future candidate!

We are seeking an experienced Retention Manager to take full ownership of Weekendesk’s user retention strategy, encompassing CRM, lifecycle management, loyalty programs, user engagement, and repeat rate performance across all markets.

This role will be based in our Barcelona office.

Ready to take on the challenge?

Your Role at Weekendesk

You’ll be the end‑to‑end owner of CRM across all Weekendesk markets (FR, ES, BE, NL, IT). Full strategy. Full execution. Full impact.

You will own the full CRM & lifecycle strategy across all markets and build automated journeys in Insider (email, push notifications, onsite personalization, SMS, WhatsApp).

KPIs You’ll Drive

  • Email revenue contribution
  • Customer Lifetime Value (CLTV)
  • Retention & repeat booking rate
  • Automation coverage (% of CRM fully automated)

What You’ll Do

CRM & Lifecycle Exec...

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