Retention Specialist

The Retention Specialist will be responsible for client relationship management, issue resolution, user adoption and implementing strategies to reduce churn. This role requires a mix of customer service, healthcare knowledge, and problem solving to help behavioral health providers seamlessly integrate Zoobook into their daily operations.

Key Responsibilities

• Serve as the main point of contact for assigned Zoobook EHR clients, ensuring high satisfaction and engagement.
• Proactively monitor client usage and identify risk of dissatisfaction or potential churn.
• Provide support, guidance and best practices to help clients optimize their use of Zoobook.
• Conduct regular client check ins, reviews, and feedback sessions.
• Collaborate with implementation, development and support teams to resolve client concerns quickly and effectively.
• Develop and execute retention strategies, including client education, workflow optim...