Retention Specialist

We're hiring for Retention Specialists (with 20K signing bonus) that can start this coming December.

• Develop and implement retention strategies to enhance customer loyalty
• Analyze customer data to identify retention trends and opportunities
• Communicate regularly with customers to gather feedback and improve service
• Collaborate with cross-functional teams to resolve customer issues effectively
• Create and maintain reports on customer retention metrics

Requirements

• Educational Qualifications: HS Grad / SHS Grad , College Undergrad / Graduate
• Experience Level: At least 1 year experience of Sales Account in BPO industry
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Proactive, detail-oriented, and customer-focused
• Responsibilities and Duties: Ability to work collaboratively in a team environme...