Revenue Representative

Overview

This role blends customer experience with revenue generation in a B2B environment. The Customer Experience & Revenue Representative manages live phone interactions with an assigned customer base, placing orders directly and influencing revenue through consultative conversations. The position focuses on proactive engagement, relationship building, and driving repeat business rather than traditional reactive support. It is a phone-centric, sales-oriented role with direct impact on revenue and performance-based compensation.

Responsibilities

• Manage live phone conversations with B2B customers
• Make consistent outbound calls
• Place orders directly over the phone
• Advise customers on products and services
• Identify upsell and cross-sell opportunities
• Manage an assigned book of customers
• Drive retention through proactive outreach
• Log activities and orders in the CRM
• Con...