Risk Analyst

Responsibilities

1. Manage end-to-end chargeback processes, including reviewing, investigating, and resolving chargeback claims in compliance with industry regulations and company policies.
2. Ensure accurate and thorough documentation of chargeback cases, maintaining detailed records of investigations and decisions.
3. Provide insights to management regarding areas for improvement in fraud prevention and chargeback reduction.
4. Communicate with customers to gather additional information, explain chargeback decisions, and address inquiries in a professional and customer-centric manner.
5. Provide support and guidance to customers on chargeback-related matters.
6. Investigate suspicious activities, conduct root cause analysis, and implement remedial actions for fraud incidents.
7. Prepare accurate reports on risk assessment findings, fraud incidents, and mitigation actions
8. Perform risk assessments to identify potent...