Risk Complaints Officer - iGaming

Our client is an innovative and rapidly growing player in the global online entertainment industry. As they launch their cutting-edge platform from their new Toronto office, they are committed to building a foundation of trust, integrity, and operational excellence. They will be providing our state‑of‑the‑art gaming solutions to both individual players (B2C) and business partners (B2B). They are looking for a foundational member of the team to help shape a secure and fair gaming environment for all the users in Canada.

Job Summary

The Risk Complaints Officer is a pivotal hybrid role responsible for investigating and resolving escalated customer issues while simultaneously identifying and mitigating associated risks. You will be the central point of contact for complex complaints from players, ensuring every case is handled in a timely, fair, and compliant manner according to Canadian regulatory standards. Your insights from these investigations will be critical ...