Risk Control Analyst

The Risk Control Analyst role involves conducting checks and making/receiving calls to customers regarding high-risk changes or transactions carried out on their account(s). This position acts as the gatekeeper for any high-risk changes to take effect. Additionally the analyst serves as the first line of defense investigation and fraud prevention.

• Conduct 2nd Level verification for all static data change requests from the contact center and other channels.
• Perform 2nd Level verification for MIFT (fund transfers via fax/email) high value Cheques of and Indemnity Requests
• Report on Social Engineering Incident in Triage Module
• Conduct hourly checks of critical service activations/changes.
• Ensure timely reporting and verification of data changes performed by customers.
• Identify and highlight any potentially fraudulent activities that co...