RMA Executive

Newcom is a leading IT distribution company looking for an RMA Executive role who will be an integral part of our distribution sector, specifically in the Returns and Warranty department, and will be responsible for managing the return and QC process for products, ensuring that returned merchandise is efficiently handled, and processing warranty claims promptly. The role involves coordinating with customers, suppliers, and internal teams to streamline the RMA process.

• Ensure proper diagnosis and troubleshooting procedures for RMA units.
• Customer RMA requests need to be solved within 7–10 days.
• CN & replacement processes are to be taken care of for all the unrepairable RMA units.
• CN Follow-ups with the vendor for the claim-logged RMA units.
• RMA unit requests need to be properly entered in the ERP system, and the same needs to be tracked until the closing request.
• Defective stocks are to be ma...