Job Description

Job Summary:

The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points. 

Reporting Relationship: Supervisor, Field Service

Shift: Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role:

  • Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
  • Administer training and support to pharmacy staff when needed
  • Diagnose customer workflow issues and optimize ScriptPro system performance
  • 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel) 
  • Physical demands of this role ...

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