Rooms Controller

The Position

As a Rooms Controller, you are responsible for balancing room inventories while ensuring that all guests are blocked into the right room at the right rate. You ensure all rooms are blocked in accordance with guest preferences. The Rooms Controller will be the most knowledgeable person with regards to all group, leisure, VIP and FPC guest reservations and profiles.

KEY ROLES & RESPONSIBILITIES

• Block all VIP & RA rooms 7 days out based on standards set by Sofitel and the Front Office Leadership team.
• Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.
• Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.
• Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms...