Rooms Controller

Responsibilities and Qualifications

• Block all VIP & RA rooms 7 days out based on standards set by Sofitel and the Front Office Leadership team.
• Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.
• Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.
• Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms which are blocked.
• Review through all group resumes to ensure all areas of Front Desk Guest Relation Sofitel Service Sofitel Club Concierge and bell desk are communicated and understood. All information is placed in Opera and communicated to the Assistant Front Office Manager for scheduling.
• Maintain a balanced inventory in all room categories 30 days out. Review again at 10 days 5 days and day prior.
• Communicate any...