Job Description
Company Description
Job Description
Royal Service Communications is the “information station” of the hotel. Communications Agents must answer all internal and external calls, completing both staff and guest requests.
What you will be doing:
Answers all calls to the hotel, external, and from within the hotel.Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information.Provides concierge information to guests as required.Takes all In Room Dining orders.Handles guest concerns and follows up to ensure satisfaction.Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.Ensures overall guest satisfaction while exceeding expectations whenever possible.Qualifications
Typing skills at a minimum 50 words per minutes
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