RQ10343 - Systems Administrator/Operations Support Specialist - Intermediate

Description: Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes Assist with distribution of client application communications interfacing with Business Subject Matter Experts Identify connectivity defects and assist in trouble shooting root cause Follow all established Service Management processes, and identify opportunities for improvement Requirements Experience and Skill Set Requirements: Must Haves: Knowledge and Skill...