RQ10348 - Systems Administrator/Operations Support Specialist - Senior

Technical Expertise & Guidance: Support and troubleshoot server, application, and desktop issues using run books and standard procedures. Monitor system dashboards and alerts for CCIM environments and take action as required. Review system and PC logs in line with logging and monitoring policies. Provide support for business applications following run books and deployment guides. Balance scheduled service activities with urgent support requests and respond quickly. Provide after-hours and on-call support when needed. Act as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy and Security Specialists). Manage IT processes for projects and recommend improvements following ISO 27001 and CCIM security/privacy guidelines. Provide desktop support through the ticketing system and ensure high-quality, timely service. Maintain network connections and create/manage user accounts. Perform data and server backup and recovery. Install and manage...