RR-Service Manager

Job Description:

Essential Job Functions:

• Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.
• Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.
• Engage with clients to gather feedback address basic concerns and coordinate support.
• Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
• Supervise the handling of service incidents requests and escalations ensuring timely resolution.
• Maintain comprehensive service documentation ensuring that all processes are well-documented and up-to-date.
• Generate reports on service performance and client feedback for review and action.
• Coordinate resources and schedules to ensure optimal service coverage.

Basic Qualifications:

• Bache...