Job Description
Company Profile
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging Un BPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Job location : Bangalore
Position : Real Time Analyst-WFM
Division : BPO
Experience :2 years of relevant experience in WFM in BPO.
Mandatory experience in Calabrio WFM tool.
Role & Responsibilities:
· Real time monitoring and Intraday performance management
· Exception Management
· Real time reports- Hourly/ Daily/ Weekly
· Preparing Dashboards
· Analysis and Process development
· Incident tracking, logging and escalations
· Process and Procedure adherence
· Floor & seat management
Required skills:
· Intermediate MS Excel knowledge
· Basic to intermediate windows operating system navigation skills
· Strong written and verbal communication skills
· Ability to interact with all levels of management across various locations
· Ability to build and maintain strong working relationship
· Strong analytical skills
· Comfortable with flexible work timings and willingness to stretch
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Contact details
Ishika Agrawala
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging Un BPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Job location : Bangalore
Position : Real Time Analyst-WFM
Division : BPO
Experience :2 years of relevant experience in WFM in BPO.
Mandatory experience in Calabrio WFM tool.
Role & Responsibilities:
· Real time monitoring and Intraday performance management
· Exception Management
· Real time reports- Hourly/ Daily/ Weekly
· Preparing Dashboards
· Analysis and Process development
· Incident tracking, logging and escalations
· Process and Procedure adherence
· Floor & seat management
Required skills:
· Intermediate MS Excel knowledge
· Basic to intermediate windows operating system navigation skills
· Strong written and verbal communication skills
· Ability to interact with all levels of management across various locations
· Ability to build and maintain strong working relationship
· Strong analytical skills
· Comfortable with flexible work timings and willingness to stretch
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Contact details
Ishika Agrawala
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application