Job Description
- Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Variscale Management.
- Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment uses, lifting, electrical hazards, ladder/rolling stair use).
- Contributes to a posi...
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