Job Description

  • Remote (equipment will be provided)

  • Shift Window: 8pm to 8am MNL time

  • Days off: Any 2 days of the week

Position Overview

The Support Specialist serves as the first point of contact for customers, providing assistance with product questions, technical issues, and ensuring successful virtual events. This includes delivering live attendee support and offering 24/7 assistance via phone, email, and chat. Flexibility in scheduling is essential.

Key Responsibilities

  • Provide prompt, thorough support through phone, email, and chat.

  • Troubleshoot issues, elevate when needed, and log product feedback.

  • Test and replicate bugs for escalation to engineering.

  • Assist with data entry, administrative tasks, and client application reviews.

  • Coordinate between teams to ensure smooth communication.

Requiremen...

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