Safety & Crisis Support Manager

About the Job

The Safety & Crisis Support Manager leverages a strong operational management background to lead the support structure for employees handling highly sensitive, critical, or distressing casework. This role is responsible for providing immediate emotional support and operational triage to employees affected by case exposure, ensuring team continuity, process compliance, and alignment with non-clinical well-being best practices.

As Safety & Crisis Support Manager, You Will…

• Act as the primary point of contact for emotional first response and operational triage when an employee experiences immediate distress due to casework.
• Proactively monitor and assess well-being risk indicators (e.g., changes in adherence, attendance, or productivity) across the specialized workforce to identify employees requiring immediate support.
• Manage the appropriate referral and escalation pathway for employees, directing them to professional ca...