Sailpoint/Forgerock

Skill: Sailpoint/Forgerock

Experience : 5 to 10

Location : Any (Remote also)

**Job Summary:**

We are seeking an experienced **SailPoint IdentityIQ (IIQ) Developer/Consultant** to join our team and contribute to the design, development, and implementation of identity governance and administration (IGA) solutions. The ideal candidate will have expertise in **SailPoint IIQ**, a deep understanding of identity management processes, and hands-on experience in integrating and customizing IIQ to meet business requirements.

**Key Responsibilities:**

- Monitor the performance, health, and availability of SailPoint IIQ systems.

- Respond to and resolve incidents related to identity provisioning, access requests, and governance workflows.

- Provide technical support to end-users and stakeholders for SailPoint IIQ-related issues.

- Investigate and resolve errors in SailPoint workflows, rules, and policies.

- Debug and resolve issues with connectors (e.g., Active Directory, LDAP, databases) and integrations.

- Work with logs and error traces to identify and fix root causes.

- Perform regular system maintenance, including backups, system checks, and updates.

- Assist in applying patches and upgrading SailPoint IIQ components to maintain compatibility and performance.

- Monitor scheduled tasks and address any failures or anomalies.

- Manage user identities, roles, and entitlements within SailPoint IIQ.

- Assist users with access issues, password resets, and access certification processes.

- Handle provisioning and de-provisioning of user accounts and access rights.

- Maintain detailed documentation of support activities, troubleshooting steps, and system configurations.

- Create and maintain knowledge base articles for common issues and their resolutions.

- Generate reports on identity governance metrics, such as access certifications, orphan accounts, and policy violations.

- Work closely with the development and security teams to escalate and resolve complex issues.

- Collaborate with stakeholders to ensure compliance with internal and external regulatory requirements.

- Participate in periodic system audits and provide data for audit requests.

**Good To Have:**

- Design and implement **SailPoint IIQ solutions** for user lifecycle management, access certification, role management, and compliance.

- Customize IIQ workflows, rules, and configurations to meet organizational needs.

- Develop and maintain IIQ connectors to integrate with various systems, directories, and applications.

- Configure and manage identity policies, entitlements, and roles in SailPoint IIQ.

- Support the implementation of governance processes, such as access reviews and policy enforcement.

- Ensure compliance with internal and external regulations through IIQ solutions.

- Integrate IIQ with applications, databases, and other IT systems for seamless identity and access management.

- Develop scripts (e.g., BeanShell, Java) for extending IIQ functionalities.