Job Description

Role Overview

The COE Process Lead – Sales Activation is accountable for the design, governance, and operational excellence of ERM’s Sales Activation capability delivered through the Global Delivery Center. This role leads a team of Sales Activation Managers (SAMs) and ensures consistent execution of sales activation processes across industries and regions. The Process Lead acts as the single point of accountability for sales activation ways of working, performance management, pipeline governance, escalation handling, and continuous improvement, working in close partnership with Global Process Leads, Functional Leaders, Industry Leads, and GDC leadership.

Key responsibilities

Capability ownership & governance

  • Own and continuously evolve the Sales Activation operating model, including campaign execution, lead management, pipeline hygiene, escalation paths, and reporting standards.
  • Maintain and update operating model, SOPs, RACI, S...

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