Sales Assistant

EDUCATION/EXPERIENCE•A minimum of Senior High School (SHS) certificate; additional training or diploma is an advantage
• Prior experience in retail, sales, or customer service roles is highly preferred
• Familiarity with POS systems, basic computer applications, and email communication
REQUIREMENTS
• Excellent spoken English and strong interpersonal skills
• Good grooming and a professional, friendly demeanor
• Attention to detail and appreciation for quality products
• Strong work ethic and dependability
• Basic understanding of retail operations and customer service principles
• Must be available to work Monday to Saturday (8:30 AM – 7:30 PM)
• Willingness to learn and adapt in a dynamic retail environment
• Must be based in or able to commute to Airport Residential, Accra
• Ability to multi-task and remain calm under pressure during peak hours
• Strong time management and the ability to prioritize tasks effectively
• Physically fit to stand for long periods and handle occasional lifting
• Must be able to work independently with minimal supervision
• Positive attitude and willingness to support team members when needed
• Flexibility to assist during holidays, events, or extended hours if required
• Demonstrated commitment to customer satisfaction and hospitality
• Must demonstrate honesty, integrity, and professionalism in all duties

Our client, an upscale lifestyle and gift store, is seeking a friendly, polished, and proactive Sales Assistant to assist with their daily operations.

ROLE PROFILE

The ideal candidate will be responsible for delivering exceptional in-store customer experiences, assisting with sales, maintaining attractive product displays, and supporting daily retail operations. This role is best suited for someone who is dependable, well-spoken, and has a passion for retail and customer service.

DUTIES/RESPONSIBILITIES

Greet and assist customers in a warm, professional manner

Guide customers in selecting gifts and answering product-related questions

Operate the Point-of-Sale (POS) system to process transactions accurately

Maintain a clean, organized, and aesthetically appealing store layout

Restock shelves and ensure product displays meet brand standards

Support the team in meeting daily and monthly sales targets

Provide helpful after-sales support and maintain strong customer relations

Collaborate with team members to achieve store goals

Handle basic administrative tasks related to sales and inventory

Assist in receiving and unpacking new inventory; check for damage and discrepancies

Tag and label merchandise accurately before display

Monitor and report low stock levels to management for timely reordering

Assist in setting up seasonal and promotional displays

Learn detailed product knowledge to better inform customers about items

Ensure proper handling and security of merchandise and cash

Help monitor in-store customer traffic to minimize theft or product mishandling

Maintain cleanliness of fitting or display areas as needed

Participate in physical inventory counts and reconciliation

Provide input during team meetings on customer feedback and store improvements

Assist in social media content creation or in-store promotions, if required

Stay informed on new arrivals, sales events, and store promotions to relay to customers