Job Description

Job Description


What would you do? – The Specifics

  • Greet customers in a friendly manner and ensure high quality customer service.
  • Meet National Vision’s sales objectives.
  • Maintain awareness of same day service using “Ready When Promised” production board.
  • Ensure customers receive quality products in a timely manner.
  • Assist with answering phones efficiently in accordance with National Vision telephone protocol.
  • Ensure all customer service complaints are handled effectively and efficiently.
  • Review reasons for redos and implement practices to correct. Ensure quality standards are met.
  • Check on status and notify customers when orders are in or of any delays.
  • Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
  • Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
  • Perform in...

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