Job Description

Overview

The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

Responsibilities

  • Consistently creates a welcoming environment as customers enter or exit the store.
  • Immediately responds to customer inquiries and needs.
  • Proactively seeks opportunities to deliver a great customer experience.
  • Assists in the location, availability and selection of merchandise.
  • Uses basic selling techniques to engage with the customer.
  • Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
  • Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Su...

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