Sales Associate Madrid (Temporary)

We are seeking a Sales Associate (temporary) to join our exceptional team at Christian Dior Couture in Madrid. As a Dior Ambassador, the Sales Associate is responsible for contributing to the brand’s sales growth within the store, representing the brand’s values, and consistently delivering outstanding customer service.

Christian Dior Couture is a brand with rich heritage and a community of talents. Our Maison aims to Grow, Dare & Succeed in a joyful, sincere, and generous environment where we blossom and deliver excellence with determination, courage, and optimism.

The company is committed to respecting the privacy of each Talent. For any question concerning the protection of personal data from Dior, please contact Christian Dior Couture also encourages inclusion and diversity and supports employees being themselves within the Maison.

• SALES: Achieve sales objectives through effective sales techniques; demonstrate strong product expertise, engage clients with product details and stories; know daily objectives and KPIs; identify customer expectations and advise on products and add-on sales; provide a retail ceremony to all customers and go the extra mile; understand how to manage customer databases and clienteling.
• MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS: Ensure a welcoming client-focused environment with best-in-class service in person, over the phone, and via electronic communication; develop local and international client books with the ability to recruit and develop top clients; partner with management to resolve client issues to benefit both client and business.
• BACK-OFFICE SUPPORT: Contribute to product reception and quality control before sale, update stock after sales when necessary; elaborate and supervise product feedback; prepare delivery and essential packaging elements.

• Preferred experience of at least 3 years in fashion and luxury boutiques.
• Knowledge of products and selling techniques.
• University education or a Fashion school degree.
• Fluent in Spanish and English (other languages are a plus).
• Office 360 and basic knowledge of digital software.

• Aim to grow in luxury retail and take on different challenges and new responsibilities.
• Positive and kind attitude; strong team-working ability.
• Committed, flexible, and willing to learn; strong drive for business results with a passion for creativity, fashion, and the Maison.
• Ability to work by objectives and manage time in a fast-paced environment.
• Strong communication, empathy, and agile mindset; ability to develop lasting relationships with people through clear communication.