Sales Chat Agent

Key Responsibilities

• Engage customers via chat to understand their needs and provide tailored product recommendations.
• Maintain a high level of product knowledge to effectively communicate features, benefits, and promotions.
• Handle customer inquiries and resolve issues promptly to ensure a positive experience.
• Utilize sales techniques to convert chats into sales, meeting or exceeding individual and team targets.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members and management to improve sales strategies and customer satisfaction.
• Stay updated on industry trends and competitor offerings.

Qualifications

• Excellent written communication skills with a focus on customer engagement.
• Proven sales experience, preferably in a B2C environment.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a f...