Job Description

Location

Singapore, Changi North Rise

Working Hours

5 day work week (Monday to Friday)

Benefits

  • Lunch provided (Chinese Food)
  • 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
  • Medical Benefits
  • Leave benefits according to MOM guidelines

Job Summary

We are looking for a dedicated and customer-focused Sales Coordinator to join our team. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email
  • Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
  • Handle order changes, cancellations, returns, and exchanges efficiently
  • Address and resolve customer complaints with empathy and professionalism
  • Provide basic technical support and troubleshoot product/service issues
  • Achieve performance targets set by management.
  • Collaborate with internal teams to resolve service-related issues
  • Support other sales-related and administrative tasks as assigned

Requirements

  • Minimum 1 year of experience in customer service or sales support
  • Strong communication and interpersonal skills
  • Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
  • Able to multitask and manage time effectively in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Positive attitude and ability to handle challenging situations diplomatically

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