Sales Executive (Proactive)

Guest Interaction and Service Management:

• Contact appropriate departments (e.g., Sales, Accounting) to resolve guest requests, calls, or issues.
• Use effective sales techniques, including up-selling, to maximize revenue while ensuring guest loyalty to Marriott.
• Determine and offer complimentary services or gifts (e.g., rewards points, show tickets) to guests as a gesture of appreciation.
• Promote awareness of the Marriott brand image internally and externally.
• Process requests for Marriott Rewards points redemption.
• Handle all reservation requests, changes, and cancellations via phone, fax, or mail.
• Enter Marriott Rewards details accurately into the reservation system when processing guest bookings.
• Answer, record, and resolve guest calls, questions, and concerns in a timely manner.

Administrative and Sales Support:

• Perform general office duties in support of Sal...