Sales Manager - Bilingual (BPO)

Overview

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive revenue and business growth, lead a sales team, and manage customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through engagement with the Sales Director and external-facing clients.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction


• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date


• Remove roadblocks and help the team resolve challenges to support sales opportunities


• Monitor and drive team ...