Job Description

This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner. This role is also responsible for working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities.

Key Responsibilities:

  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems

  • Setup outbound meetings with clients to review questions and issues

  • Coordinate product and system demos with customers

  • Act as support bridge between local customers and global support teams

  • Vendor empanelment at customer end

  • Customer operational support.

  • Customer engagement for operational aspects of sales work.

  • Manage sales process operations and coordinate legal/functional documentation for sales process.

  • Monitor performance indicators

  • Manage sales tracking tools and report on important information

  • Stay up to date with new product and feature launches

  • Suggest sales process improvements

    • Requirements:

  • Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate

  • Understanding of legal/functional paperwork around sales processes in India

  • Hands on experience with ERP and CRM systems

  • Proficiency with MS Office Suite, particularly MS Excel

  • In-depth understanding of sales principles and customer service practices

  • Excellent communication skills in both English

  • Analytical and multitasking skills

  • Teamwork and motivational skills

  • Open to committing to a full-time fixed-term position lasting between 12 and 18 months with likely renewal(s) to occur.

    • What to expect from Pearson

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

    We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

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