Sales Operations Manager (B2B SaaS | AI Software)

Location Remote — Customers in USA Employment Type Full-time About the Role We are a fast-growing B2B SaaS company building AI-powered software that helps hotels run their operations more efficiently and profitably. Our customers are hotels across the United States and Latam, and we’re looking for a Sales Operations Manager to own CRM, pipeline operations, reporting, and sales process optimization. This is not a junior admin role. We are looking for someone who has sold B2B software , understands how deals actually move from lead to close, and now wants to own the systems and processes that help sales scale. Responsibilities • Own and optimize CRM workflows including pipeline stages, deal hygiene, reporting, forecasting, and automation • Partner closely with sales leadership to ensure clean data, accurate reporting, and predictable execution • Manage lead routing, assignment rules, SLAs, and follow-up enforcement • Build dashboards for pipeline health, conversion rates, velocity, and r...