Job Description

Job Title:

Customer Service Representative


About the Role:

  • We are seeking an experienced Customer Service Professional to join our team. As a key member, you will be responsible for delivering exceptional customer service and ensuring seamless order execution.

Key Responsibilities:

  • Manage end-to-end order processing, including receiving and processing customer orders in SAP.
  • C Coordinate with warehouse and logistics teams for dispatch.

  • Liaise with commercial and finance teams on pricing and credit holds.

    Your Key Performance Indicators (KPIs):
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      i. Monitor process KPIs and service levels.

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