Job Description
**Overview**
The **Sales Performance & Conversion Quality Manager** **is a high-impact individual contributor who fundamentally understands how customer conversations influence decisions and outcomes in an inbound–outbound team environment.** **This role blends sales knowledge, behavioral insight, and conversation analysis to define what “good” looks like and to build the framework that improves performance across teams.**
The ideal candidate can break down customer conversations, isolate the moments that drive or derail conversion, identify where conversations fall short, and transform these insights into a structured, scalable quality framework. This includes defining behavioral markers, shaping scoring logic (human and AI), identifying performance patterns across teams, and guiding leaders on where to focus for improved customer confidence and stronger business results.
**Does This Sound Like You?**
+ Can you listen to a sales call and immedi...
The **Sales Performance & Conversion Quality Manager** **is a high-impact individual contributor who fundamentally understands how customer conversations influence decisions and outcomes in an inbound–outbound team environment.** **This role blends sales knowledge, behavioral insight, and conversation analysis to define what “good” looks like and to build the framework that improves performance across teams.**
The ideal candidate can break down customer conversations, isolate the moments that drive or derail conversion, identify where conversations fall short, and transform these insights into a structured, scalable quality framework. This includes defining behavioral markers, shaping scoring logic (human and AI), identifying performance patterns across teams, and guiding leaders on where to focus for improved customer confidence and stronger business results.
**Does This Sound Like You?**
+ Can you listen to a sales call and immedi...
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