Job Description
- Have hands on experience using soldering machine, hot air gun and other maintenance tools 3 years experience .
- Must know soldering for no experience in mobile phone repair
- Must have ability to Troubleshoot and Repair electronics down to component level. Training will be provided.
- Diagnose customer reported faults on watch phone and identify the issue.
- Run tests to assess the watch phones functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, casing, buttons.
- Disassemble, test, and replace defective parts of watch phone.
- Reassemble complete watch phone.
- Ensure that all repairs part performed meet the company's quality standards
- Report common faults found in diagnosis and repair.
- Respond to customer promptly and take corrective actions within target timeline.
- Advise customer on warranty issues and recommend products based on their expertise.
- Ensure tools and technical equipment are well kept and in good operational condition
- Provide monthly report on all the RMA issue
- Have knowledge to operate hardware and software of all devices related to phone.
- Be attentive towards customer enquiries or request
- Ensure waiting time is not more than 30 mins for customers waiting in queue
- Basic product knowledge support
- Basic Product troubleshooting
- Guide customers on data transferring
- Attend to collection customers and provide basic QC check to ensure repaired device is in working condition
- Ensure all forms are duly filled & signed by customers before booking device for repair
- Call/sms customer to provide quotation for out of warranty devices and update system
- Keep service counter & reception are neat and tidy daily
- Diagnose customer reported faults on electronic devices and identify software or hardware required to resolve faults
- Carry out repair solutions with software or hardware replacement to electronic devices
- Report common faults found in diagnosis and repair
- Adhere to OEM and Company SOP to meet with KPIs and repair process
- Experience in repair at component level will be an advantage
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