Sales Service Agent

Position Summary

Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards.

CRITICAL TASKS

Working Relationships

Reports to: Sales & Marketing Manager

Interfaces: All Associates

Overall Responsibilities

• Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
• Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
• Identify and take action on all clients’ issues and conducting follow up until the issue is solved.
• Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of a...