Job Description
Responsibilities:
Technical Support: Assist distributors and clients with installation, maintenance, and operation of equipment.
Training: Deliver technical training (in-person and online) to sales teams, service engineers, and end users.
Commercial Support: Work closely with the Country Manager to identify opportunities and be a protagonist during negotiations and client visits.
Warranty Management: Follow up on warranty claims and post-sales support, ensuring fast response and customer satisfaction.
Spare Parts Coordination: Monitor local spare parts inventory and follow up on orders to ensure proper availability.
Technical Reporting: Prepare technical visit reports, performance indicators, and field feedback on product performance.
Requirements:
...
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