Sales Service Representative

Sales Service Representative

Job Description

As a Sales Service Representative, you will play a pivotal role in ensuring customer satisfaction by exceeding customer requirements and expectations from the point of sale through the delivery of product invoicing. You will serve as the primary point of contact post-sales, representing a designated customer base and supporting multiple sales territories. This role requires a highly skilled collaborator who can effectively partner with customers and business stakeholders to manage an array of commercial and supply chain transactions.

Responsibilities

• Serve as a customer advocate, ensuring customer requirements are met.
• Resolve customer issues, including pricing, transactions, complaints, orders, and shipments.
• Address complaints at authorized levels and document when a complaint is considered resolved.
• Manage the entire order-...