Job Description

GENERAL ROLE

The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the most memorable journey for clients, embodying the brand values to provide heartfelt and bespoke attention to customers.

MAIN RESPONSABILITIES 

  • Be the contact for clients and manager the after sales service;

  • Efficient communication and problem solving to help finalize and find a solution to client issues;

  • Handle all relevant customer services managing complaints, appointment requests, special and personalized orders, reservations and wishes, remote sales, etc. ;

  • Evaluate customer requests received and proactively suggest alternative solutions when appropriate;

  • Control the logistic process of the product;

  • Be aware ...

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