Sales Support Associate II- Designer Outlet Vancouver

Sales Associate Role Description‐ Outlet

The Sales Associate role defines the customer's experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

Responsible for:

-Service and Selling

-Introducing e‐mail campaign and encouraging customers to share contact information

-Closing the sale and reinforcing the purchase decision

-Knowing store and individual productivity goals

-Creating customer loyalty by staging future visits

-Protecting the customer experience and ensuring customer satisfaction

-Building the sale based on customers' needs

-Tailoring service and selling approach to the individual needs of the customer

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