Job Description
To act as first point of contact for customers from enquiry to order / cash collection. To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
Manage and develop existing business in line with customer segmentation, rules and procedures.
Interfacing with Customers / Frontline Sales
- Handle contacts with frontline sales to collect needs and reroute accordingly
- In case of case escalation, connect to customers according to SLA to communicate 2°line findings and solutions
OTD handling
- Provide prompt response at first touch for enquiries or requests within the scope of contents available in EBP system / MS Dynamics / other available databases
- Provide offers, quotations and stock availability information for standard products (and Tailor Made)
- Handle order entry activities
- Handle order enquiries like amending or fixing errors, cancelling orders, EBP error handling
- ...
Manage and develop existing business in line with customer segmentation, rules and procedures.
Interfacing with Customers / Frontline Sales
- Handle contacts with frontline sales to collect needs and reroute accordingly
- In case of case escalation, connect to customers according to SLA to communicate 2°line findings and solutions
OTD handling
- Provide prompt response at first touch for enquiries or requests within the scope of contents available in EBP system / MS Dynamics / other available databases
- Provide offers, quotations and stock availability information for standard products (and Tailor Made)
- Handle order entry activities
- Handle order enquiries like amending or fixing errors, cancelling orders, EBP error handling
- ...
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