Sales Support Executive (Confidential Projects)

The Sales Support Executive is the first point of contact for potential customers engaging with the company via WhatsApp and Facebook Messenger . This role is focused on responding promptly and professionally to inquiries , nurturing leads , and converting online conversations into showroom appointments . The ideal candidate is highly organized, customer-focused, and driven to achieve measurable conversion KPIs.

Responsibilities

Customer Engagement & Support

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger.
• Address basic queries regarding products, pricing, availability, and services.
• Provide personalized guidance to potential customers to enhance engagement.

Lead Conversion

• Convert online inquiries into confirmed showroom appointments .
• Maintain a clear follow-up schedule to maximize conversion rates...